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This is the first part of the two part course (TQM-I, TQM-II) and will cover topics ranging from TQM, Kaizen, Elementary concepts related to quality assurance, Basic Statistical Concepts and Control of Accuracy and Precision, Process Capability, SPC, Acceptance Sampling and Quality Management Systems, ISO 9000, etc. Pre-requisites Basic knowledge of Operations management will be desirable. The difference in services All sorts of businesses sell services, […] Pradip Kumar Ray is presently a Professor in the Department of Industrial and Systems Engineering, Indian Institute of Technology (IIT), Kharagpur, India. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India This web course will help readers understand opportunities for product or service or process improvement based on quality management principals. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. He has developed more than 15 programmes for All India Radio on various subjects of rural development and technical, management education. MIT OpenCourseWare is a free & open publication of material from thousands of MIT courses, covering the entire MIT curriculum.. No enrollment or registration. About us NPTEL is an educational initiative, involving 7 IITs (Bombay, Delhi, Guwahati, Kanpur, Kharagpur, Madras, Roorkee) and IISc Bangalore to promote quality education through E-learning methods. Search by NPTEL Course ID, Course Name, Lecture Title, Coordinator ... Management of New Products and Services. Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. He has supervised 14 … Find materials for this course in the pages linked along the left. DIGIMAT is an advanced HTML-5 based Video Learning Platform for Streaming 70,000+ HD Quality NPTEL Video Lectures in Smart Devices. Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. Title. Participants have the option of taking the course for free, and then taking an e-certificate with logos of NPTEL and IIT Roorkee by paying Rs 1000, and clearing an exam to be conducted on 24 April 2021. Week 5 : Marketing Products and Services, Global Pricing Week 6 : Communicating with the World Consumer, Sales Management, Global Logistics and Distribution Week 7 : Export/Import Management, Planning, Organization, and Control of Global Marketing Operations Week 8 : Marketing in Emerging Markets, Global Marketing and the Internet Quality Management by NPTEL The purpose of this note is to put quality management into perspective, and to highlight its critical importance, as well as to present in-depth ideas on different methodologies, tools and techniques proposed for product and process improvement. Operations Management is the management of an organisation's productive resources or its production system, which converts inputs into the organisation's products and services. Facilitating services: Services that are produced by an operation to support its products. II. Facilitating products: Products that are produced by an operation to support its services. There are basically three schools of thought: — 1 Edition. When a job order is received for a part, the raw materials are collected and the batch is moved to its first operation. Service industries—Management. pages cm ISBN-13: 978-0-13-308877-9 (hardcover : alk. Industries that will recognize this course Supply Chain Analytics is a growing field. It means that the individual in charge of the department will be required to perform various strategic functions. Surf the web. Surf the web smart. Aggregate planning is rooted in the manufacturing sector, but many of its concepts apply to service industries, too. It involves understanding the service needs of the target customers, managing the processes that deliver the services, ensuring objectives are met, while also paying attention to the constant improvement of the services. paper) ISBN-10: 0-13-308877-4 1. Operations planning typically happens in service-based companies. This Management Lecture Series by Professor Akhilesh comprises of lectures on General Management and detailed lectures on Human Resource Management. ... Service Systems : Characteristics ; Failure and Recovery: ... Decision Support Systems for Operations Management ( Contd. ) PDF unavailable: 59: Lecture 59: Decision Support Systems for Operations Management ( Contd. ) His areas of interests include Transportation Management, Logistics and Supply Chain Management, Project Management, Service Operations Management, Six Sigma, Lean Manufacturing, Optimization, Statistical Modeling and System Dynamics. Welcome! Quality Management by NPTEL. Render, Barry. Following are the factors that make planning for service unique and describe how to develop a plan for serve operations.